FAQs
Guadalupe Parish CU
New Online Banking – Frequently Asked Questions (FAQs)
Starting at 7:00 AM on Tuesday, January 27th, please click "Online Access" from the Guadalupe Parish CU website.
What you need to do:
- Log in using your current online banking username & password.
-
Follow the on-screen instructions to complete the
migration process.
- You'll be asked to confirm your identity using a verification code sent to the email address or phone number we have registered.
-
If your username (also known as your
@You) is available in the new system, you
can keep it.
- You will be prompted to create a new password and review/update basic profile information.
The new online banking platform uses a unique
@You username for every user.
If the username you selected is already in use, please
choose a different variation or modify it slightly so it's
unique to you.
Only one member can be the primary user on an account.
If you are a joint owner and would like your own separate
login, please contact Guadalupe Parish CU at
(719) 376-5413 for assistance.
If you previously set up automatic transfers between your
Guadalupe Parish CU accounts, those transfers were migrated
automatically. You do not need to re-enter them.
We recommend reviewing them after logging in to ensure
everything looks correct.
Yes! Once logged in:
- Select the account you want to manage.
- Click "Account Options" from the dropdown menu.
- Select "Account Alerts".
From there, you can create, edit, or delete alerts based on your preferences.
After logging in:
- Go to "Move Money"
- Select "Send Money"
- Follow the prompts to add a recipient and complete the transfer.
Yes. From the main page after logging in:
- Select "Organize Accounts"
- Use the toggle to hide or show accounts
- Drag and drop accounts to display them in your preferred order
- iPhone users: Download the new update of the Guadalupe Parish CU app from the App Store.
- Android users: Download the new update of the Guadalupe Parish CU app from Google Play.
Make sure you are using the updated app, as the old version will no longer work.
Yes. Your scheduled bill payments will continue to process as expected. We recommend logging in to review your payments and confirm that dates and amounts are correct.